The People & Culture is responsible for managing theBusiness Partner (PCBP) for their assigned function(s)
Provides guidance transitions, staffing, orientation, policy management, engagement, and performanceand partnership in the areas of crew relations, management. Serves as a backup for the S .hip People & Culture Directo

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Builds, develops, and maintains strong collaborative, consultative working relationships across the Business Partner' designated functional area(s).s
Serves as a liaison between crew and management to answer questions or concerns regarding company policies, practices, systems, and
regulations.
Provides day-to-day performance management guidance to leaders (e.g., coaching, counseling, career development, disciplinary actions).
Works closely with leaders and crew to improve work relationships, community relationships, morale, retention, productivity, and spiritual growth.
Manages employee relations issues by providing counsel and guidance to managers on grievance, disciplinary, and performance issues; leads
investigations when necessary.
Conducts proactive check-in meetings with crew including new hire meetings and exit interviews.
Supports the Staff Development team with the development and execution of training related to P&C practices.
Identifies and shepherds crew through the job opening process and career development opportunities.
Monitors staffing levels and allocation of positions on board; facilitates and advises on adjustments as needed.
Communicates Ship P&C priorities, updates, and activities.
Builds relationships with P&C stakeholders at other locations to ensure alignment of best practices.
Ensures daily P&C operations are aligned with the organization's core values, mission, and vision.
OTHER
Share in the support and furtherance of the Christian community through lifestyle and exhortation.
Supervise, encourage, and coach direct reports, providing regular feedback and spiritual leadership to ensure that they and their teams are
functioning effectively and growing spiritually.
Maintain current knowledge of Mercy Ships policies and procedures in regard to minimum commitments and requirements.
Other duties as assigned

The requirements listed below are representative of the knowledge, skill, and/or ability required.
Supportive of Mercy Ships mission and vision and committed to its core values.
Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.
Able to live in and contribute to community life, requiring stable and healthy interpersonal skills.
Must enjoy working with people. Strong interpersonal skills required: must be eager to welcome, serve, support, and encourage people.
Must possess strong problem-solving and conflict-resolution skills.
Strong computer skills are required.
Ability to learn and work within custom systems and applications.
Must be self-motivated, detailed, and thorough in their work.
Ability to think ahead, plan ahead, forecast changes, needs, problems, etc.
Must have a team player, collaborator, upbeat, helpful, and can-do personality.
Excellent communication skills are required - both written and verbal.
French language fluency is desirable.
Ability to change and grow as systems are implemented to support the infrastructure of P&C processes.
Must possess capacity-building and training skills.

The requirements listed below are representative of the education and / or experience required.
Successful completion of the Mercy Ships Onboarding program will be required.
Minimum of 2 years' experience in Human Resources management with combined experience in employee relations, business partnership, policy
management, employee management, and/or performance management functions.
Mercy Ships experience is preferred, but not required.
Leadership experience is preferred

1. Servant Leadership

• Demonstrates humility, service-oriented mindset, and supportiveness.

• Willing to guide others with care, especially in a spiritually grounded environment.

2. Strong Interpersonal and Relational Skills

• Enjoys working with people and builds trust quickly.

• Skilled at listening, resolving conflict, and encouraging team members.

3. Emotional Intelligence (EQ)

• Sensitive to interpersonal dynamics, especially in multicultural and faith-based settings.

• Can manage emotionally charged situations (grievances, discipline) with grace and maturity.

4. Adaptability and Flexibility

• Open to change, especially in mission environments where systems and teams evolve rapidly.

• Able to shift priorities and work well in both structured and ambiguous contexts.

5. Spiritual Maturity and Community-Mindedness

• Able to live in and contribute to a Christian community.

• Provides spiritual encouragement to others and leads by example.

6. Proactive and Detail-Oriented

• Takes initiative to solve problems before they escalate.

• Plans ahead and executes responsibilities thoroughly.

7. Collaborative and Team-Oriented

• Works well across functions, with crew and leadership alike.

• Maintains a “we, not me” attitude and seeks alignment.

8. Integrity and Accountability

• Holds themselves and others to high ethical standards.

• Discreet with sensitive information; dependable and principled.

9. Communication Excellence

• Clearly articulates ideas and policies, both verbally and in writing.

• Listens attentively and communicates with compassion.

10. Encouraging and Uplifting

• Creates a positive culture of support and growth.

• Acts as a morale booster and relational bridge.